Last updated: April 3, 2026
ShadowSearch is a platform for reverse lookup services and related tools. These Terms and Conditions ("Terms") govern your access to and use of our Services, including but not limited to reverse phone lookup, reverse email lookup, reverse image lookup, people search, username search, and any associated features, subscriptions, trials, one-time purchases, or credits (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
These Terms establish a legally binding agreement between you ("User") and the operator of the Services (referred to as "we," "us," or "our"). If you do not agree to these Terms, you must refrain from using the Services.
The Services are offered exclusively to individuals who are at least 18 years old and who agree to use them in compliance with all applicable laws and regulations. By using the Services, you represent and warrant that you meet these requirements.
We reserve the right to modify these Terms at any time. Changes will take effect upon posting to our website or upon direct notification to you. Your continued use of the Services constitutes acceptance of the revised Terms.
By proceeding, you acknowledge that you have read, understood, and agree to these Terms in their entirety. If you have any questions or require clarification, please contact our customer support team before using the Services.
BY USING THE SERVICES, YOU AGREE THAT ANY DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR YOUR USE OF THE SERVICES WILL BE RESOLVED EXCLUSIVELY ON AN INDIVIDUAL BASIS. YOU EXPRESSLY WAIVE YOUR RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION AGAINST THE SERVICES OR THEIR OPERATORS. ARBITRATION OR ANY OTHER LEGAL PROCEEDING RELATED TO A DISPUTE UNDER THESE TERMS SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND NO CLASS ARBITRATIONS, CLASS ACTIONS, OR PRIVATE ATTORNEY GENERAL ACTIONS WILL BE PERMITTED.
THIS CLASS ACTION WAIVER IS A MATERIAL AND NON-SEVERABLE PART OF THESE TERMS. BY AGREEING TO THIS PROVISION, YOU ACKNOWLEDGE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. IF THIS WAIVER IS FOUND TO BE UNENFORCEABLE OR INVALID IN ANY JURISDICTION, ALL OTHER PROVISIONS OF THESE TERMS SHALL REMAIN ENFORCEABLE TO THE FULLEST EXTENT PERMITTED BY LAW.
The Services provided include reverse phone lookup, reverse image lookup, reverse email lookup, people search, username search, and similar search and reporting tools, which operate in a similar manner and under the same general terms, structure, and payment framework. These Services allow you to obtain reports that may include publicly available information and licensed data from data suppliers. The information provided may include, but is not limited to, names, addresses, family member associations, social media profiles, usernames, email addresses, phone numbers, and related online or public-record information associated with a phone number, email address, username, image, name, or other supported search input. Users acknowledge that the accuracy and availability of results may vary depending on the sources used.
As part of the Services, we may offer a "Reports History," "Cached Reports," or similar feature that allows you to access certain previously generated report outputs without re-running the same search (the "Reports History" feature). When you use Reports History, we temporarily cache copies of report outputs generated at your request (each, a "Cached Report") and associate those Cached Reports with your account for the limited purposes described in these Terms. For clarity, a "Cached Report" may contain personal data (including publicly available and/or licensed data), depending on the search you ran and the sources available at the time.
Cached Reports are maintained solely to improve user experience and convenience by allowing you to re-access your own previously generated results, and for limited related purposes such as security, fraud prevention, debugging, customer support, and legal compliance. We do not use Cached Reports to create new profiles about individuals, to enrich data for unrelated purposes, to sell or license Cached Reports, or to use Cached Reports for advertising targeting, automated decision-making, profiling, or model training, except to the extent explicitly disclosed in our Privacy Policy and permitted by applicable law.
Cached Reports are intended solely for the user account that generated them and are accessible only after authentication. Cached Reports are not publicly displayed, are not searchable or indexed for public discovery, and are not accessible to other users. You may not share, publish, post, transmit, or otherwise disclose any Cached Report (or any portion of a Cached Report) to any third party unless and until we expressly enable a "share" feature and you are presented with separate terms for that functionality.
Cached Reports are retained for a limited period and then automatically deleted. Unless otherwise stated at the point of use, Cached Reports are retained for up to one hundred twenty (120) days from the date the Cached Report is generated (the "Retention Period"), after which we automatically delete the Cached Report from our active systems within a commercially reasonable timeframe. Where available, you may also delete Cached Reports manually, and such deletion will take effect within a commercially reasonable timeframe, subject to limited exceptions for security, fraud prevention, backups, and legal compliance. Reports History is optional; you can always run a fresh report instead of viewing a Cached Report.
Our Services are designed for personal, informational use only and are not intended for use in decision-making processes where accuracy and completeness are critical, such as financial, legal, employment, tenant screening, insurance, or other regulated purposes. By using the Services, you agree to comply with all applicable laws and to use the information responsibly.
Users may access the Services through paid subscription plans, trial offers, one-time purchases, feature add-ons, or credits, as described at checkout or on the applicable billing page. The exact price, billing interval, credit allocation, renewal structure, and product features will be presented to you before purchase and may also be confirmed by email after purchase.
We utilize two primary categories of sources: publicly available information gathered through Open Source Intelligence ("OSINT") and licensed data obtained from data suppliers. OSINT refers to the collection and analysis of publicly accessible information from legal and ethical sources, such as government records, social media platforms, news articles, public databases, and other online and offline materials available to the general public. While we make every effort to provide accurate and up-to-date information, the nature of our sources may result in incomplete, outdated, or inconsistent data. Users acknowledge and accept these limitations when using the Services.
The Services include clear disclosures on relevant pages specifying the nature of the payment and any recurring charges where applicable. Users may also be notified via email regarding subscription start dates, renewals, trial conversions, charges, or material account activity. It is your responsibility to review these disclosures and notifications before proceeding.
By using the Services, you agree to these Terms and acknowledge that all data provided is subject to the limitations and restrictions outlined herein.
To access and use the Services, you may be required to provide a valid email address and any other information reasonably requested during registration. Access to the platform may be granted via a magic link sent to your email, passwordless authentication, one-time code, or other login method we designate. By requesting access, you agree to provide accurate, current, and complete information during the registration process and to update this information promptly if it changes. You are solely responsible for maintaining the security of your email account and ensuring that no unauthorized parties access your login credentials or authentication links.
Access to certain features of the platform may be available only after you begin a trial, subscription, or purchase. Pricing and billing details are always shown on the billing page before purchase, and users may receive information over email after payment is made. Upon completing any applicable trial, continued access to the Services may be subject to additional subscription fees or terms as outlined in these Terms and shown at checkout.
You agree not to share your magic link, one-time code, credentials, or account access with unauthorized parties. If you suspect any unauthorized access or misuse of your account, you must notify us immediately. We reserve the right to suspend or terminate access if we detect unauthorized use, misuse, or violations of these Terms.
Access to the platform is intended for individual use only. You may not create multiple accounts using different email addresses or transfer access to another person or entity without our prior written consent. We reserve the right to refuse, restrict, or terminate access to the Services if fraudulent or unauthorized activity is detected.
By accessing the platform and using the Services, you acknowledge that you are at least 18 years old and legally capable of entering into these Terms. You further agree to abide by all applicable laws and regulations when using the Services.
We may, at our sole discretion, limit access to certain features or functionality of the Services based on your trial status, subscription level, purchase status, credit balance, or account activity. It is your responsibility to ensure that your use of the Services complies with all requirements and restrictions outlined in these Terms.
Users may request the permanent deletion of their accounts, including associated data, through the deletion method we make available on the platform or through our support channels where appropriate. We may require verification before processing any deletion request. Once verified and processed, account deletion may permanently remove stored email addresses, account data, remaining credits, and access to reports, and any unused credits may be forfeited. Upon deletion, users will no longer be able to log in using the deleted account unless a new account is created in the future.
For security reasons, account deletion requests may need to be submitted through a designated webpage or verified workflow. Customer Support may direct users to the designated deletion flow and may decline to process deletion requests manually where secure self-service verification is required.
Additional details on account deletion may be provided in our Help Center or other support materials.
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Services solely for your personal, non-commercial purposes. This license is provided strictly in accordance with these Terms and does not grant you any ownership rights to the Services, content, or data accessed through the platform.
You may use the Services only as intended and in compliance with applicable laws and regulations. Any unauthorized use of the Services, including but not limited to scraping, copying, reproducing, distributing, modifying, or reverse-engineering the platform, its content, or associated software, is strictly prohibited. You may not attempt to interfere with or disrupt the functionality of the Services, circumvent any security measures, or engage in any activity that compromises the integrity of the platform.
This license is contingent upon your adherence to these Terms. We reserve the right to suspend, terminate, or restrict your access to the Services if you violate these Terms or engage in any unauthorized or abusive behavior. The license automatically terminates if your access to the Services is canceled, terminated, or otherwise restricted.
All rights not expressly granted to you under these Terms are reserved by us and our licensors. You acknowledge and agree that the Services, including any associated intellectual property, are protected by copyright, trademark, and other applicable laws. Any unauthorized use of the Services will result in the immediate termination of this license and may subject you to civil and criminal penalties.
The content provided through the Services, including but not limited to reports, search results, data, and associated materials ("Content"), is intended solely for informational purposes. While we strive to ensure the accuracy and reliability of the Content, we do not guarantee that it is complete, error-free, or up-to-date. The Content is derived from publicly available sources and licensed data obtained from data suppliers, which may include inaccuracies, outdated information, or omissions. Content is not "real time"; report outputs reflect information available from applicable sources at the time the report is generated and may not reflect subsequent updates, corrections, removals, or changes in underlying sources. We do not guarantee that Content is current, complete, or accurate, and we do not guarantee that the same search will return the same results at a later time.
By using the Services, you acknowledge and agree that the Content:
You are solely responsible for how you use the Content and for any consequences arising from your reliance on it. You agree not to resell, distribute, reproduce, or share the Content with any third party without our prior written consent.
Without limiting the foregoing, Content is for your personal, internal use only. You may not publish, post, transmit, upload, screenshot for distribution, forward, or otherwise disclose any Content to any third party. This restriction applies specifically to any Cached Reports or Reports History outputs, if enabled, and remains in effect unless and until we expressly enable a sharing feature and you are presented with separate terms governing that functionality.
You may not remove, alter, obscure, or circumvent any technical limitations, access controls, watermarks, notices, suppression or opt-out mechanisms, or other safeguards that we implement in connection with the Content or the Services.
We retain all rights, title, and interest in and to the Content, including any intellectual property rights therein. You are granted a limited license to use the Content solely for your personal, non-commercial purposes, in accordance with these Terms. Unauthorized use, reproduction, or distribution of the Content is strictly prohibited and may result in termination of your access to the Services and legal action.
If you believe that any Content is inaccurate or outdated, you may contact our support team. While we may, in our discretion, review and address concerns, we have no obligation to update, correct, remove, or re-issue Content unless required by applicable law, and we may require reasonable verification and details to investigate your request.
The Services may provide you with the opportunity to post, create, submit, display, transmit, or otherwise contribute content and materials, including but not limited to text, images, videos, comments, feedback, and other forms of user submissions (collectively, "Contributions"). By making any Contributions to the Services, you acknowledge and agree that:
By submitting Contributions to the Services, you grant us a non-exclusive, irrevocable, worldwide, royalty-free, perpetual, transferable license to use, copy, reproduce, modify, adapt, publish, distribute, translate, create derivative works from, publicly display, and perform your Contributions in connection with operating and improving the Services. This includes the right to use your Contributions for promotional, marketing, and advertising purposes.
You waive any claims against us for any alleged or actual infringements of proprietary rights, moral rights, rights of privacy, or rights of attribution related to your Contributions.
We reserve the right, but are not obligated, to review, edit, refuse, or remove any Contributions at our sole discretion for any reason, including violations of these Terms or applicable laws. We assume no liability for any Contributions posted, stored, or uploaded by users, nor are we responsible for any loss or damage resulting from user-generated content.
If you believe any user Contributions violate these Terms, please contact our support team to report the content.
We reserve the right, at our sole discretion, to modify, suspend, or terminate any aspect of the Services at any time, without prior notice or liability. This includes, but is not limited to, changes to the functionality, features, subscription plans, credits, pricing, or availability of the Services. We may also impose limitations on certain features, restrict access to parts or all of the Services, or discontinue specific offerings entirely.
We further reserve the right to:
All intellectual property rights in and to the Services, including but not limited to software, content, trademarks, logos, and trade secrets, remain the sole property of their respective owners. Nothing in these Terms shall be construed as transferring or granting any rights other than those expressly set forth herein.
By using the Services, you acknowledge and agree to these reserved rights and accept that any changes or decisions made under this section are final and binding. If you do not agree with any modifications to the Services or these Terms, your sole remedy is to discontinue your use of the Services.
We may offer subscriptions, trials, credits, one-time purchases, feature add-ons, and other paid products or services. The applicable price, billing frequency, renewal structure, credits, features, and other material terms will be presented to you at checkout, on the billing page, or otherwise before purchase.
Where applicable, subscriptions automatically renew unless canceled before the end of the current billing cycle. By purchasing a subscription, trial, credits, or paid feature, you authorize us and our payment processor to charge your selected payment method for the applicable amounts and any recurring renewals in accordance with the billing terms presented to you at checkout.
We may use different pricing structures, promotional offers, regional currencies, test offers, and payment verification flows depending on your location, payment method, or account status. The price displayed during your checkout process reflects the applicable price for your purchase or subscription at that time. By proceeding with your purchase, you acknowledge and accept that price and billing structure for that transaction.
We accept major payment methods and may support local or regional payment options. All payments are processed securely through PCI-DSS-compliant providers or comparable industry-standard payment processors. If local currency billing is unavailable, charges may be processed in another currency, including USD, and your bank or card issuer may apply conversion rates or fees for which we are not responsible.
In the event of a failed payment, we may attempt to process the charge again over a commercially reasonable period. If payment remains unsuccessful, your account may be suspended and access to the Services may be restricted until payment is resolved.
Unless otherwise required by applicable law or expressly stated at checkout, purchases are generally non-refundable. We may, in our discretion, provide refunds in limited circumstances such as duplicate charges, billing errors, unauthorized payments verified by us, or material service outages. Any refund request must be submitted within the timeframe stated in our Help Center, billing policy, or support instructions, and may require your account email, transaction details, and reason for the request.
Refunds will not generally be provided for partial or unused subscription time after cancellation, failure to cancel before renewal, feature changes, or dissatisfaction with the scope, completeness, or outcome of search results, except where required by law.
If eligible, refunds are typically processed back to the original payment method within a commercially reasonable timeframe. We reserve the right to deny refund requests that are abusive, fraudulent, unverifiable, or inconsistent with these Terms or applicable law.
By proceeding with a subscription or purchase, you agree to these payment terms, including automatic renewals where applicable, cancellation policies, and the limited refund nature of most charges. If you have questions or require assistance, please contact our support team.
BY USING OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT WE DO NOT PROVIDE PRIVATE INVESTIGATOR SERVICES AND ARE NOT A CONSUMER REPORTING AGENCY AS DEFINED UNDER THE FAIR CREDIT REPORTING ACT (FCRA), 15 U.S.C. § 1681 ET SEQ. THE INFORMATION PROVIDED BY OUR SERVICES IS NOT INTENDED TO, AND CANNOT, BE USED AS A FACTOR IN DETERMINING A PERSON'S ELIGIBILITY FOR CREDIT, INSURANCE, EMPLOYMENT, HOUSING, GOVERNMENT BENEFITS, OR ANY OTHER PURPOSE REGULATED BY THE FCRA.
OUR PLATFORM IS DESIGNED SOLELY FOR INFORMATIONAL PURPOSES AND MUST NOT BE USED TO EVALUATE OR ASSESS CREDITWORTHINESS, CHARACTER, REPUTATION, OR PERSONAL CHARACTERISTICS FOR ANY PURPOSE. YOU ARE PROHIBITED FROM ATTEMPTING TO USE THE SERVICES TO OBTAIN CONSUMER REPORTS OR SIMILAR DATA FOR PURPOSES THAT FALL UNDER THE SCOPE OF THE FCRA.
IF YOU ACCESS OR USE ANY FEATURE OF OUR SERVICES, YOU AGREE TO DO SO ONLY FOR LAWFUL, PERSONAL PURPOSES. YOU FURTHER AGREE NOT TO MISREPRESENT YOUR IDENTITY OR INTENT WHEN USING THE SERVICES, AND YOU ACKNOWLEDGE THAT ANY MISUSE, INCLUDING ATTEMPTS TO ACCESS CONSUMER REPORTS FOR UNAUTHORIZED PURPOSES, MAY RESULT IN TERMINATION OF YOUR ACCOUNT AND LEGAL ACTION.
YOU ACKNOWLEDGE THAT THE INFORMATION PROVIDED THROUGH OUR SERVICES IS SOURCED FROM PUBLICLY AVAILABLE DATA AND LICENSED SUPPLIERS. WE DO NOT COLLECT OR PROVIDE INFORMATION FOR THE PURPOSE OF SERVING AS A FACTOR IN ANY DECISION-MAKING PROCESS GOVERNED BY THE FCRA. IF YOU REQUIRE SUCH SERVICES, YOU MUST CONSULT A QUALIFIED CONSUMER REPORTING AGENCY OR LEGAL ADVISOR.
OUR SERVICES ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DO NOT FALL UNDER THE DEFINITION OF A "CONSUMER REPORTING AGENCY" AS OUTLINED IN THE FAIR CREDIT REPORTING ACT (FCRA), 15 U.S.C. § 1681 ET SEQ. THE INFORMATION WE PROVIDE IS NOT COLLECTED, MAINTAINED, OR FURNISHED FOR THE PURPOSE OF MAKING DECISIONS ABOUT AN INDIVIDUAL'S ELIGIBILITY FOR:
AS WE DO NOT PROVIDE FCRA-REGULATED SERVICES, THE OBLIGATIONS AND PROTECTIONS APPLICABLE TO CONSUMER REPORTING AGENCIES UNDER THE FCRA DO NOT APPLY TO THE USE OF OUR SERVICES.
You are strictly prohibited from using the information obtained through our platform for any purpose that would require FCRA compliance. Examples of prohibited uses include, but are not limited to, screening job applicants, assessing credit eligibility, or making housing decisions. Misuse of this information could result in legal consequences, including penalties for violating federal law.
It is your responsibility to ensure that your use of the information complies with all applicable laws, including the FCRA. If you are uncertain about whether your intended use is permissible, consult with a qualified legal professional. Any violation of these restrictions may lead to account termination and potential legal action.
By using the Services, you consent to receive transactional and service-related communications from us, including but not limited to emails regarding account activity, authentication, purchases, subscription renewals, cancellation confirmations, billing notices, support responses, and system updates. These communications are necessary for the proper functioning of the Services and cannot be opted out of unless you delete your account.
Additionally, if you initiate a search flow, including reverse image lookup, but do not complete your purchase, you may receive follow-up emails containing reminders related to your incomplete transaction, which may include the image or search context you submitted where permitted by law and our Privacy Policy. These emails are intended to enhance your user experience and provide you with the opportunity to complete your search. You can opt out of these follow-up or marketing-related emails at any time by clicking the unsubscribe link provided in the email or adjusting your communication preferences where available.
We may also send you promotional or marketing emails about new features, special offers, or updates to the Services. You have the option to unsubscribe from these marketing communications at any time by clicking the unsubscribe link in the email. However, opting out of marketing communications will not affect service-related communications that are necessary for your account.
If you have any questions about our communications or wish to manage your preferences, please contact our support team.
You may cancel your subscription to the Services at any time through the cancellation method we make available, including through your account settings, billing portal, Help Center, or by contacting support where applicable.
To cancel, users may be required to provide account details, including the email address associated with the subscription, and follow the cancellation steps provided. Cancellations typically take effect at the end of the current billing cycle unless otherwise required by law or specifically stated during the cancellation flow.
If you experience any issues with the cancellation flow or require further assistance, you may contact our support team at shadowsearch@koiapps.co. When submitting a support request, please include your account details and a clear statement requesting cancellation. A support representative will process your request within a commercially reasonable timeframe and may provide confirmation via email.
Your subscription will generally remain active until the end of your current billing period. Cancellation will take effect at the start of the next billing cycle, and no further recurring charges will be applied after the effective cancellation date. However, any credits, reports, or additional features associated with your active subscription may remain available only for the duration of your active subscription period or as otherwise stated at checkout.
We recommend that you retain your cancellation confirmation for your records. Failure to cancel your subscription in accordance with this section may result in continued charges for which you will be responsible.
By accessing or using the Services, you agree to comply with all obligations outlined in these Terms. Your use of the Services is conditioned upon your adherence to the following requirements:
Failure to adhere to these obligations constitutes a breach of these Terms and may result in the suspension or termination of your account, as well as potential legal action. By using the Services, you accept full responsibility for your actions and agree to indemnify us against any claims, damages, or liabilities arising from your misuse of the Services. You further acknowledge that you are solely responsible for ensuring that your use of the Services is lawful and compliant with all applicable laws.
Your access to and use of the Services is subject to the following restrictions. By using the Services, you agree not to engage in any activity that violates these Terms or applicable laws, including but not limited to:
Violating these restrictions may result in the suspension or termination of your account, denial of access to the Services, and potential legal action. We reserve the right to investigate suspected violations and take appropriate action, including reporting unlawful activities to law enforcement authorities where appropriate.
You agree to indemnify, defend, and hold harmless the operators of the Services, their affiliates, officers, directors, employees, agents, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
The Indemnified Parties reserve the right, at their own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such a case, you agree to cooperate fully with the defense of such claims and refrain from entering into any settlement that imposes liability or obligations on the Indemnified Parties without their prior written consent.
This indemnification obligation survives the termination of your use of the Services or the expiration of these Terms. You acknowledge and agree that your indemnification obligations are intended to protect the Indemnified Parties from any harm or liability resulting from your actions or misuse of the Services.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE OPERATORS OF THE SERVICES, THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS (COLLECTIVELY, THE "RELEASED PARTIES") SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES, INCLUDING BUT NOT LIMITED TO:
IN NO EVENT SHALL THE TOTAL LIABILITY OF THE RELEASED PARTIES EXCEED THE AMOUNT PAID BY YOU TO ACCESS THE SERVICES DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT MADE ANY PAYMENTS TO ACCESS THE SERVICES, THE RELEASED PARTIES' TOTAL LIABILITY TO YOU SHALL NOT EXCEED $100.
You acknowledge and agree that the limitations of liability set forth in this section are an essential basis of the agreement between you and the operators of the Services and reflect a fair allocation of risk. These limitations apply regardless of the form of action, whether based on contract, tort (including negligence), strict liability, or any other legal or equitable theory, and even if the Released Parties have been advised of the possibility of such damages.
Certain jurisdictions may not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you may have additional rights under applicable law. However, in no event shall the liability of the Released Parties exceed the maximum extent permitted by law.
The Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by applicable law, the operators of the Services, their affiliates, officers, directors, employees, agents, licensors, and service providers (collectively, the "Disclaiming Parties") expressly disclaim all warranties, including but not limited to:
You acknowledge that the information provided through the Services is derived from publicly available sources and licensed data suppliers, which may include inaccuracies, outdated information, or omissions. The Disclaiming Parties do not warrant or guarantee the timeliness, accuracy, or reliability of any information or data provided.
The reverse image lookup and similar search features rely on publicly available and licensed data sources. We do not warrant or guarantee that the results obtained will be complete, accurate, or up-to-date. Search-based results may be subject to data limitations, inconsistencies, and external factors beyond our control.
You assume full responsibility for your use of the Services and any information obtained through them. The Disclaiming Parties are not responsible for any decisions or actions you take based on the data or reports provided, and you use the Services entirely at your own risk.
Certain jurisdictions do not allow the exclusion of certain warranties. If these laws apply to you, some or all of the above exclusions may not apply, and you may have additional rights under applicable law. However, any warranties not expressly disclaimed herein are limited to the maximum extent permitted by law.
By using the Services, you expressly agree to this disclaimer of warranties and acknowledge that the Disclaiming Parties shall not be held liable for any issues arising from your use of the Services. If you are dissatisfied with the Services, your sole remedy is to discontinue their use.
You acknowledge and agree that any unauthorized use of the Services, including but not limited to accessing, distributing, or using the information, data, or intellectual property in violation of these Terms, may cause irreparable harm to the operators of the Services and their affiliates. In such cases, monetary damages may not provide a sufficient remedy, and the operators of the Services shall be entitled to seek injunctive or other equitable relief to prevent or mitigate such harm without the necessity of posting a bond or other security.
Any breach or threatened breach of these Terms, particularly concerning the misuse of proprietary data, intellectual property, or other confidential materials, shall entitle the operators of the Services to seek immediate and appropriate equitable relief in addition to any other remedies available at law or in equity.
Users are required to adhere to specific standards of conduct to maintain the integrity and functionality of the Service. The following activities are strictly prohibited on the Service and constitute a violation of these Terms:
Violations of these prohibited uses may lead to immediate termination of the user's account and legal action, where appropriate.
Your privacy is important to us. By using the Services, you acknowledge and agree that any data you provide or that we collect during your use of the Services is governed by our Privacy Policy. Our Privacy Policy outlines how we collect, use, store, and protect your information.
We use data collected through the Services to provide you with search results and reports, improve our offerings, operate the Services, detect abuse, process transactions, and ensure compliance with applicable laws. By continuing to use the Services, you consent to our data collection and handling practices as described in the Privacy Policy.
If the Services offer a "Reports History," "Cached Reports," or similar feature, you acknowledge and agree that we may temporarily cache copies of reports you generate at your request and associate those Cached Reports with your account so that you can re-access your prior results without re-running the same search. Cached Reports may contain personal data, including publicly available and/or licensed data. Cached Reports are retained for a limited period, currently up to one hundred twenty (120) days unless otherwise disclosed at the point of use, after which they are automatically deleted from our active systems within a commercially reasonable timeframe, subject to limited exceptions for security, fraud prevention, backups, and legal compliance.
We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect data processed through the Services. Access to Cached Reports is restricted to the account that generated them and is not intended to be publicly available, searchable, or indexed for public discovery.
The Privacy Policy provides additional detail regarding the categories of personal data processed, purposes, retention periods, and user rights. In the event of any conflict between this Section and the Privacy Policy regarding privacy disclosures, the Privacy Policy governs.
Uploaded images may be temporarily stored on our servers for a limited retention period as described in our Privacy Policy or at the point of upload, after which they are automatically deleted, subject to limited exceptions for security, fraud prevention, backups, support, and legal compliance.
We respect privacy rights and acknowledge the right of individuals to control how certain personal information appears in our search results where required by law or provided by our platform. Accordingly, we may provide an opt-out mechanism that allows individuals to request removal or suppression of specified personal identifiers from our publicly displayed search interface.
To request removal of a phone number, email address, username, image-associated result, or other supported identifier from our publicly accessible search results, users must follow the opt-out process made available on the platform or through support. We may require ownership verification, identity verification, or other reasonable proof before processing a request.
To protect against fraudulent opt-out requests and unauthorized modifications to search data, the opt-out process may require the requestor to verify ownership of the submitted identifier, including by one-time password, email confirmation, or other verification steps. If a user is unable to verify ownership or entitlement to submit the request, we may be unable to process the opt-out request.
When an opt-out is approved, we may suppress display of the opted-out identifier within ShadowSearch. However, we do not control third-party or public sources, and we cannot remove or suppress the same information at external sites, search engines, social platforms, or data providers. Because information may later reappear from third-party or publicly available sources, users may need to submit another opt-out request if re-display occurs.
If the Services offer a Reports History or Cached Reports feature, opting out may also affect how opted-out identifiers are displayed within ShadowSearch and within Cached Reports associated with a user account, as described in this Section and our Privacy Policy. To administer and honor opt-out requests, we may maintain a suppression record, such as the opted-out identifier and verification details, to prevent re-display within ShadowSearch, subject to our Privacy Policy and applicable law.
The opt-out request applies only to our platform and does not affect or remove information that may be available through third-party databases, public records, social media, government websites, or other external sources. We do not guarantee that opted-out data will be permanently or universally inaccessible, particularly if the information is repopulated from external sources beyond our control.
Each opt-out request is specific to the identifier submitted and does not automatically extend to all other identifiers associated with an individual. Separate opt-out requests may be required for separate phone numbers, email addresses, usernames, or other identifiers. Opt-out requests generally apply prospectively to future display within ShadowSearch. However, to the extent technically feasible and required by applicable law, we will take reasonable steps to suppress opted-out identifiers from future displays within ShadowSearch and, where applicable, delete, de-identify, or restrict access to Cached Reports that contain the opted-out identifier.
By submitting an opt-out request, users acknowledge and agree that we provide the opt-out process as part of our privacy practices, but we are not responsible for ensuring compliance with privacy laws applicable to third-party entities that may collect, use, or distribute the same information independently. We reserve the right to modify the opt-out process and related policies at our discretion in compliance with applicable laws and best practices.
The Services may contain links to external websites and resources provided by third parties. These links are provided for your convenience and information only. The inclusion of any link does not imply endorsement, approval, or control by us of the external site or its contents. These third-party sites have their own terms and conditions and privacy policies, which we do not govern or endorse.
When you access third-party websites, you do so at your own risk. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and content. We encourage you to review the terms and privacy policies of any third-party website or service that you visit.
We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any such third-party websites or services. We do not guarantee the accuracy, completeness, or usefulness of any information on third-party websites and do not warrant the safety or legality of any third-party website or service.
The presence of links to third-party websites does not constitute an affiliation with, endorsement of, or sponsorship by us of those websites, their operators, or the content, products, or services contained or accessible through those websites.
We reserve the right, at any time and without notice, to add to, change, update, or modify our Services, including the removal or alteration of any third-party links. However, we do not have any obligation to review, monitor, check, or remove any third-party content or websites.
All content, materials, and intellectual property featured or displayed on the Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, data compilations, page layout, design, and any other content (collectively, "Content"), are the exclusive property of ShadowSearch, its affiliates, or its licensors and are protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws.
To ensure disputes are addressed fairly and efficiently, users are required to follow a structured resolution process before pursuing arbitration or court proceedings. By using the Services, you agree to comply with this process.
Disputes must first be resolved informally. Users are required to make a good faith effort to resolve any issues directly with our support team within 30 days of the dispute arising. This initial step can be initiated by contacting our support team through standard channels or via email at shadowsearch@koiapps.co, where you should clearly describe the issue, including relevant details.
If the informal resolution does not resolve the issue, users may escalate the matter by submitting a formal complaint through the escalation channel, if one is provided, or by emailing shadowsearch@koiapps.co with "Formal Dispute Notice" in the subject line. The complaint must include the user's account details, a description of the dispute, and any supporting documentation. We will review and respond within a commercially reasonable timeframe.
If the formal escalation process does not yield a satisfactory resolution, disputes must be submitted to binding arbitration conducted by the American Arbitration Association (AAA), unless prohibited by applicable law. Arbitration will be conducted in English by a single arbitrator and may take place virtually. Arbitration must be filed within six months of the dispute arising, unless a longer period is required by law. Both parties will share filing and arbitrator fees equally unless otherwise awarded, and each party will bear its own legal costs unless decided otherwise by the arbitrator.
There are limited exceptions to the arbitration requirement. Intellectual property disputes, small claims court cases, and requests for emergency injunctive relief are not subject to arbitration and may proceed directly to the appropriate court or forum. Court litigation for other disputes is only permitted after the full resolution process has been followed, except where prohibited by applicable law.
To maintain fairness and efficiency, consolidated claims, class actions, and representative actions are explicitly prohibited under these Terms, except to the extent prohibited by law. By agreeing to this process, you acknowledge that all disputes related to the Services must follow the outlined steps and agree to the binding nature of arbitration where applicable.
THESE TERMS AND YOUR USE OF THE SERVICES ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF DELAWARE, WITHOUT REGARD TO ITS CONFLICT OF LAW PRINCIPLES. YOU AGREE THAT ANY DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR YOUR USE OF THE SERVICES SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE STATE AND FEDERAL COURTS LOCATED IN DELAWARE, EXCEPT TO THE EXTENT ARBITRATION IS REQUIRED UNDER THESE TERMS OR MANDATORY LOCAL LAW PROVIDES OTHERWISE.
For users within the EU or EEA, these Terms shall also be governed by the laws of Delaware, USA, without prejudice to mandatory local laws applicable in your jurisdiction. Any disputes, claims, or controversies arising out of or related to these Terms, the Services, or your use of the Services may also be brought before any court of competent jurisdiction where required by applicable consumer protection law.
You expressly waive any objections to jurisdiction, venue, or convenience of these courts to the fullest extent permitted by law. However, we reserve the right to seek injunctive or other equitable relief in any jurisdiction to protect our intellectual property or enforce these Terms.
By using the Services, you acknowledge and agree:
If any provision of this section is deemed unenforceable, it will not affect the validity or enforceability of any other provisions, and the remaining provisions shall remain in full force and effect.
We reserve the right to modify, update, or change these Terms at any time. Any modifications will be effective immediately upon posting on our Services unless otherwise stated. It is your responsibility to review these Terms periodically to stay informed of any updates or changes. By continuing to access our website and use our services after the modifications have been made, you agree to be bound by the revised Terms.
We may modify these Terms to reflect changes in our business practices, legal requirements, or improvements to our services. We will make reasonable efforts to provide notice of material changes to these Terms. Such notice may be provided through our website, by email, or by other means we deem appropriate.
Any modifications to these Terms will apply prospectively and will not affect any rights or obligations that arose prior to the effective date of the modifications. If you have entered into any separate agreements with us, the terms of those agreements will prevail in the event of any inconsistency with these Terms, unless expressly stated otherwise.
We reserve the right to terminate, suspend, or restrict your access to our website and services, in whole or in part, at our sole discretion and without liability, if you fail to comply with these Terms or for any other reason we deem necessary.
The failure or delay of ShadowSearch in exercising any right, remedy, power, or privilege under these Terms shall not constitute a waiver thereof. Similarly, any single or partial exercise of any right, remedy, power, or privilege hereunder shall not preclude further exercise of the same or of any other right, remedy, power, or privilege.
Any waiver by ShadowSearch of a breach of any provision of these Terms shall only be effective if it is in writing and signed by an authorized representative of ShadowSearch. A waiver of any term or provision shall not be construed as a waiver of any subsequent breach or default, whether of a similar nature or otherwise.
No waiver by ShadowSearch of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of ShadowSearch to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
The headings used in these Terms are for convenience and reference purposes only. They do not limit, interpret, or define the scope or intent of the provisions contained herein. The headings are not intended to be legally binding or to affect the meaning or interpretation of these Terms.
The provisions contained in these Terms shall be interpreted in accordance with their plain meaning and intent, regardless of any headings or titles.
In the event that any provision or part of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remainder of these Terms shall remain in full force and effect.
The invalid, illegal, or unenforceable provision shall be modified to the extent necessary to render it valid, legal, and enforceable while preserving its intent. If modification is not possible, the affected provision or part thereof shall be deemed severed from these Terms, but all other provisions and parts of these Terms shall continue in full force and effect.
The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision or part of these Terms, which shall remain in full force and effect as though such invalid, illegal, or unenforceable provision had never been included.
These Terms shall be construed as if each provision and part thereof were drafted independently, and any presumption or rule of construction against construing ambiguities in favor of the drafting party shall not apply to the interpretation or construction of these Terms.
These Terms, including any additional policies or agreements incorporated by reference, constitute the entire agreement and understanding between ShadowSearch and you, superseding all prior or contemporaneous communications, proposals, understandings, agreements, or representations, whether oral or written, between the parties regarding the subject matter herein.
You acknowledge that you have not relied upon any representation, promise, or warranty made by ShadowSearch, except as expressly set forth in these Terms.
Any modifications, amendments, or supplements to these Terms must be made in writing and signed by an authorized representative of ShadowSearch, except for unilateral amendments made in accordance with Section 27.
Any provision that, by its nature, should survive termination or expiration, shall survive termination or expiration, including but not limited to provisions governing intellectual property, limitation of liability, indemnification, dispute resolution, governing law, arbitration, class action waiver, and FCRA-related restrictions.
In the event of any conflict or inconsistency between the provisions of these Terms and any other agreements or policies, the provisions of these Terms shall prevail unless expressly stated otherwise.
If you have any questions, concerns, or feedback regarding these Terms, our Services, or any of our products or services, please contact us at:
Website: shadowsearch.ai
Email: shadowsearch@koiapps.co
To assist us in addressing your concerns effectively, please ensure that your communication includes your name, contact information, and a clear description of your question or issue.
We may update the contact information provided herein from time to time. It is your responsibility to check this provision for the most current contact information.
Any information provided through our contact channels is for general informational purposes only and does not constitute legal, financial, or professional advice. For specific legal or financial concerns, consult with a qualified professional.
We may retain records of your inquiries and our responses for our records and as required by applicable laws and regulations.